Frequently Asked Questions (FAQs)

Is it possible to order by phone?

We prefer that you order through the website for our tracking and to ensure that everything is recorded properly and isn’t missed.  We are not always available by phone but we check the website daily.  The website is 100% secure with Moneris.

How are the products delivered?

We will deliver your order by freezer/truck to your door (or to another location by prior arrangement) on the following schedule:

 

  • Ladysmith-Nanaimo-Lantzville:  Tuesdays 10 am – 6 pm
  • Parksville-Qualicum Beach-Bowser:  Thursdays 10 – 6 pm
Is it possible to buy just a couple of tuna loins, not a whole box of 10 lbs?

Unfortunately no, we have our seafood products packed in 10 lb boxes at the processors.  To maintain product quality and to be efficient, we are not able to repack loins into smaller amounts.

Is it possible to have seafood delivered outside of the Chemainus to Bowser area?

We may be able to arrange delivery outside of our regular delivery areas.  Please send us an email with your request, and we’ll see what we can do to oblige.  Canned tuna can be shipped my mail with an additional shipping and handling fee.  Please contact us by email with your request.

How long does seafood last in the freezer?

For best quality, fish is best used within 3-8 months, and shellfish within 3-12 months. The quality, flavour and texture, will diminish over time.

How long does seafood keep for after I take it out of the freezer?

Fish is delicate and has a very short shelf life.  For the very best flavour and texture you should consume your seafood within a few hours of thawing.  Seafood should never be left out of the refrigerator for more than two hours.

Do you have any Salmon available for purchase?

When we have an opportunity to fish for Salmon, we may offer these for sale but unfortunately we do not have any Salmon left from the 2019 fishing season.  There may be an opportunity to fish Salmon in 2020 so stay tuned.

I have heard that tuna contain mercury that is harmful to your health. Does your Albacore Tuna contain high levels of mercury?

North Pacific Albacore Tuna have been tested for mercury by the Canadian Highly Migratory Species Foundation (CHMSF) in 2002 and 2003 and they found an average of 0.178 ppm (range 0.087 to 0.307 ppm) of mercury which is significantly lower than the Canadian standard of 0.5 ppm.  This study and ongoing testing is a component of the CHMSF Platinum Quality Assurance Program.