Frequently Asked Questions (FAQs)

What is the best way to contact you?

We prefer that you send an email through the website for our tracking and to ensure that everything is recorded properly and isn’t missed.  We are not always available by phone but we check the website frequently.  

How are the products delivered?

We deliver your order by freezer/truck to your restaurant or to another location by prior arrangement.

Is it possible to buy just a couple of tuna loins, not a whole box of 30 lbs?

Unfortunately no, we have our seafood products packed in 30 lb boxes at the processors.  To maintain product quality and to be efficient, we are not able to repack loins into smaller amounts.

Is it possible to have seafood delivered outside of the lower mainland and Vancouver Island?

We may be able to arrange delivery outside of our regular delivery areas.  Please send us an email with your request, and we’ll see what we can do to oblige.  Canned tuna can be shipped my mail with an additional shipping and handling fee.  Please contact us by email with your request.

How long does seafood last in the freezer?

For best quality, fish is best used within 3-8 months. The quality, flavour and texture, will diminish over time.

How long does seafood keep for after I take it out of the freezer?

Fish is delicate and has a very short shelf life.  For the very best flavour and texture you should consume your seafood within a few hours of thawing.  Seafood should never be left out of the refrigerator for more than two hours.

Do you have any Salmon available for purchase?

When we have an opportunity to fish for Salmon, we may offer these for sale but unfortunately we do not have any Salmon left.  There may be an opportunity to fish Salmon in the future so stay tuned.

I have heard that tuna contain mercury that is harmful to your health. Does your Albacore Tuna contain high levels of mercury?

North Pacific Albacore Tuna have been tested for mercury by the Canadian Highly Migratory Species Foundation (CHMSF) in 2002 and 2003 and they found an average of 0.178 ppm (range 0.087 to 0.307 ppm) of mercury which is significantly lower than the Canadian standard of 0.5 ppm.  This study and ongoing testing is a component of the CHMSF Platinum Quality Assurance Program.